📞 203-307-5399 · Free Mockups for Events

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📞 203-307-5399 · Free Mockups for Events

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    • Refund policy

    Returns. You can return an item within 30 days of delivery. It must be unused, in the condition you received it, and in its original packaging. This applies to eligible items we sell, including items made by our partner makers.

    Items that cannot be returned:

    • Personalized items. Anything engraved, embroidered or printed with your name, logo or message is made only for you, so it cannot be returned or exchanged unless it arrives damaged or defective.
    • Dated items after the event date. They cannot be returned or exchanged once the event date has passed, even if damaged or defective, because we cannot be responsible for how the item is used.
    • Gift cards.
    • Clothing items (socks, shirts, underwear).
    • Intimate or sanitary goods, and flammable liquids or gases (such as lighters).

    Damaged or defective items. If an item arrives damaged or defective, email us at support@groovygolfer.com with your order number and, if possible, a photo. We will replace it with the same item, or refund it if you prefer. We ask for the defective item back and include a prepaid return envelope with your replacement.

    How to return an item. Email support@groovygolfer.com with your order number first, and we will tell you where to send it. A receipt or proof of purchase is required. You pay the return shipping, and shipping costs are not refundable. For items over $75, we suggest a trackable shipping service, because we cannot guarantee we will receive a return that is lost in transit.

    Refunds. Once your return arrives, we inspect it and email you to confirm whether the refund is approved. Approved refunds go back to your original payment method. Your bank or card company may need several more days to post it. Sale items are refunded at the price you paid.

    Partial refunds may apply to an item that is not in its original condition, is damaged or missing parts for reasons that are not our error, or is returned more than 30 days after delivery.

    Exchanges. We replace items only when they arrive damaged or defective. Email support@groovygolfer.com and we will take care of it.

    Haven't received your refund? First check your bank account again, then contact your card company, since posting can take some time. If you still have not received it, email support@groovygolfer.com.

    Groovy Golfer, 484 Pepper St, Unit A, Monroe, CT 06468, United States.