Store Policies

Payment. GroovyGolfer.com accepts Visa, MasterCard, American Express, Discover, PayPal and the other payment options shown at checkout.

Sales tax. Sales tax, where it applies, is calculated at checkout based on your shipping address.

Shipping. Gifts made in our Connecticut workshop usually ship within 2 to 3 business days, and items from our partner makers usually ship within 1 to 2 business days. Custom logo and bulk orders for golf outings are delivered within about 10 business days after you approve your artwork. Shipping costs, delivery times by region and our Canada and Australia rates are in our Shipping Policy.

International. We ship to Canada and Australia only. Duties, taxes and customs fees are the customer's responsibility, and we cannot refund engraved items that do not clear customs. Please check what your country allows to be imported.

Returns and exchanges. Unused items without personalization can be returned within 30 days of delivery in their original packaging, and you pay the return shipping. Personalized items cannot be returned or exchanged unless they arrive damaged or defective, because they are made only for you. Dated items cannot be returned or exchanged after the event date, even if damaged or defective. Any item that arrives defective is replaced with the same item, or refunded if you prefer. Full details are in our Refund Policy.

Order changes. Once payment is made, your order details are confirmed, so please check your personalization and address carefully. We cannot guarantee changes after an order is confirmed.

Backorders. If something in your order is out of stock, we will email you right away to suggest an alternative or give you an estimated delivery date.

Questions? Email support@groovygolfer.com or call 203-307-5399.